The Jay, Autograph Collection

The hotel was in a great location, clean and comfortable. However, because of the staff, I will never return to this hotel.

From the moment you step inside, the experience feels magical. I was warmly greeted by the doormen, and the staff was exceptionally friendly. The check-in process was quick and seamless. The room was absolutely stunning—just like the pictures—and I was pleasantly surprised by the well-stocked minibar and in-room snacks. The restaurant and bar were incredibly high-end and classy, with strong, expertly crafted drinks and delicious food. It’s the perfect getaway for a fancy and romantic time with your partner. I will definitely be staying here again!

If you're coming to San Francisco for business downtown, forget wherever you've stayed in the past and stay at The Jay! Honestly, it's as if someone manifested my perfect short-stay hotel - and I have to suspect that someone on the design team had the female business traveler in mind - they offered clothes steamers instead of irons (I've never used an iron but steam all my work clothes), had a little ledge in the shower to prop your foot on while you shave your legs, and even sealed the shower in its own ventilation system so the bathroom remained humidity free, allowing me to dry my hair in the bathroom immediately after getting out of the shower. On top of all this, the beds were comfy (offering both a firm and less-firm pillow option), the in-room coffee was some of the best I've had, the soaps smelled amazing, and each floor has a filtered water dispenser so I can stay hydrated with fresh, clean water! The overall aesthetic of the hotel is lovely as well and I enjoyed access to the outdoors on the 3rd floor terrace/restaurant.

One of the best hotels I’ve ever stayed in. Rooms are super new! Bay view is STUNNING! I’m 100% positive that you can’t find a better view in SF. Really nice area with lots of restaurants. Felt so nice being in this hotel. Will definitely stay there again! Deserves 5* truly!

Everything, from checking to departure.